Terms & Conditions

Terms and Conditions

Terms and Conditions – CardPlusPlay.com Marketplace
Last Updated: [ 09/06/2025 ]
Mediación Técnica – Sudan

Welcome to CardPlusPlay.com. This document outlines the terms and conditions governing your use of our platform and constitutes a legally binding agreement between you and Mediación Técnica, the legally registered company in the Republic of Sudan and the owner and operator of the platform.

Please read these terms carefully. By accessing or using CardPlusPlay.com, you agree to be fully bound by the terms set forth below.

1. Definitions

Platform: Refers to the CardPlusPlay.com marketplace website and its related services, owned and operated by Mediación Técnica, a legally registered entity in the Republic of Sudan.
Company: Refers to Mediación Técnica, the legal entity responsible for managing and operating the platform.
User: Any natural or legal person using the platform, whether as a buyer or seller.
Seller: A user who offers digital products or services for sale through the platform.
Buyer: A user who purchases digital products or services through the platform.
Digital Products and Services: Include, but are not limited to, game cards, store cards, digital codes, software, applications, and digitally delivered services.
Manual Delivery: Refers to the delivery of digital products or services that must be fulfilled within a specified timeframe, either the platform’s standard (no more than 30 minutes) or as set by the seller and displayed in the product’s terms.
Instant Delivery: Refers to the automated delivery of digital products or services immediately upon successful payment confirmation.
Account Balance: The internal financial account through which purchase and sale transactions are executed on the platform.

Types of Balances on the Platform:

Total Balance: The sum of all balances linked to the user, including: wallet balance + pending balance + on-hold balance + withdrawable balance.
Wallet Balance: The amount the user has funded via the platform’s supported payment methods. It is:

Non-refundable and cannot be returned to the original payment method.
Not eligible for withdrawal outside the platform.
Only usable for purchases within the platform.

Pending: Funds being processed or awaiting confirmation for availability.
On-Hold: Temporarily locked funds due to disputes or verification processes.
Available For Withdrawal: Funds approved by the platform for withdrawal after meeting all requirements.
Withdrawn: The total amount the user has already withdrawn from the platform.

2. Scope of Services

The platform provides a secure environment for buying and selling digital products and services only.
The platform targets individual users, businesses, and distributors in Sudan, Arab countries, and the MENA region.
Physical or tangible products are not supported or permitted on the platform.
Currently, the platform does not offer referral or affiliate commission programs. The platform reserves the right to introduce such features in the future with publicly announced terms.
The platform may expand, reduce, or update its services at any time at its sole discretion without prior notice.

3. Registration and Usage Terms

Users must be at least 13 years old, or use the platform under the supervision of a legal guardian.
Users must provide accurate and up-to-date information during registration.
Creating multiple accounts is not permitted without prior approval from the platform administration.
Users are solely responsible for maintaining the confidentiality of their login credentials.
The platform may not be used for illegal, abusive, or fraudulent purposes.
Selling or transferring accounts to third parties is strictly prohibited.
The platform may request official documents to verify user identity or activity.
The platform reserves the right to restrict account access pending identity or document verification.
Users must update their information promptly upon any significant changes.
The platform reserves the right to suspend or delete accounts that violate these terms without prior notice.
By registering or using the platform, the user is deemed to have accepted all terms and conditions.

4. Payment and Wallet Funding

The platform supports payment via authorized electronic gateways and bank channels, including Sudanese Pound (SDG) payments through both automatic and manual (receipt/payment notice) methods.
Funding and conversions are calculated based on the exchange rate between SDG and USD. The platform reserves the right to update this rate in line with local market conditions.
When wallet funding is made using non-SDG currencies, the amount is automatically converted to SDG within the wallet. All wallet transactions are processed in SDG.
Once the wallet is funded:

The amount cannot be refunded to the original payment method.
The amount cannot be withdrawn.
It can only be used to purchase products within the platform.

Products are priced in Sudanese Pounds (SDG).
The platform periodically adjusts the exchange rate, and acceptance of this rate is considered part of your agreement to the Terms of Use.
By using the platform, you implicitly agree to the prices and conversion rates applicable at the time of purchase or wallet funding.
Wallet funding signifies your agreement to the prevailing exchange rate, which is non-reversible post-transaction.
Users are responsible for verifying the accuracy of their payment details.
For manual wallet funding via bank accounts listed on the platform, users must submit a clear payment receipt or notice, including the unique transaction ID generated at the start of the funding request. This ID must be written or pasted in the payment note.
Wallet top-up requests will only be processed after complete and accurate payment verification.

5. Delivery of Digital Products and Services

Products may be delivered instantly (automatic) or manually by the seller within the platform's standard timeframe of 30 minutes.
During the "awaiting delivery" period, the cancellation button is not displayed.
The cancellation button is disabled if delivery has started or is already completed.
If delivery is not completed within the specified time, the buyer may cancel the order using the cancellation button, unless hidden due to delivery already being in progress.
The platform reserves the right to review cases where delivery was not made within the specified timeframe.
The platform is not liable for delays caused by force majeure or other circumstances beyond the seller’s control.

6. Cancellation and Refund Policy

Funds deposited into the wallet are non-refundable.
Refunds can only be issued within the wallet and only in verified dispute cases.
If a refund is approved, the amount is deducted from the seller’s balance.
Buyers may initiate direct conversations with sellers to resolve disputes.
Refunds are wallet-based only and are never returned to the original payment method.

7. Complaints and Dispute Resolution

If the product is defective or not received, the buyer may initiate a direct conversation with the seller.
Both parties must provide relevant evidence and documentation within the conversation.
If no satisfactory resolution is reached, the buyer may escalate the issue to the platform’s support team.
The platform will review the complaint, chat history, and evidence before issuing a final decision, which may include:

A full refund
A partial refund, based on product count or usage level

The platform’s decision is final and binding and may not be appealed.

8. Responsibilities

The platform acts as a digital intermediary and is not a direct party to sales or deliveries. However, it assumes responsibility for dispute resolution when necessary.
Sellers are solely responsible for the accuracy, quality, and timely delivery of their products.
Buyers are responsible for carefully reviewing product descriptions before purchasing.

9. Seller Obligations

Products offered must be legal and owned by the seller, or the seller must have the right to sell them.
Physical or tangible products are strictly prohibited. The platform is exclusively for digital products and services.
Sellers must accurately describe their products.
Sellers are fully responsible for product accuracy and prompt delivery.
Delivery times and working hours must be clearly stated in manual delivery cases.
Sellers must deliver within the platform’s standard timeframe (30 minutes) unless otherwise specified.
The platform may remove or disable any listing that violates its policies without prior notice.
Sellers must respond to messages and complaints in a timely manner.
Sellers must respect the platform's decisions in dispute resolutions.
External communication with buyers outside the platform is strictly prohibited.

10. Buyer Obligations

Ensure that the product description and delivery terms are read and understood before making a purchase.
Engage seriously and respectfully with the seller in case of an issue.
Submit a formal complaint only if no resolution is reached with the seller.
Respect the platform management’s decisions regarding disputes.
Do not misuse the cancellation button or the complaints system.
Communication with the seller outside the platform is strictly prohibited.

11. Prohibited Content

It is strictly prohibited to sell, display, or exchange any product that violates the law or contains offensive, fraudulent, pirated, or copyright-infringing materials.
Prohibited content includes, but is not limited to: pirated software, stolen codes, accounts that are not allowed to be sold, pornographic or violent material.
The platform does not permit the sale of game accounts or services that violate the terms of third-party companies such as Steam, PlayStation, etc.
The platform reserves the right to remove any violating content and ban the account without prior notice.
The platform cooperates with competent authorities if any legal violations are discovered.

12. Security and Privacy

Users are solely responsible for keeping their login credentials secure.
The platform is not responsible for any misuse of the account resulting from user negligence.
The platform is committed to protecting user privacy in accordance with applicable local and international laws.
User data will not be shared with third parties without legal cause or prior consent.
Your data may be used to enhance service quality, ensure security, and enforce the law.
For more details on how personal data is collected and used, please refer to our [Privacy Policy].

13. Disclaimer of Liability

The platform acts as a technical intermediary between sellers and buyers and does not guarantee the quality or suitability of products, although it does intervene in complaint cases.
Users are solely responsible for their transactions and must verify product details before completing any purchase.
The platform is not responsible for unauthorized use of accounts caused by user negligence.

14. Account Suspension and Termination

The platform reserves the right to suspend or terminate any account that violates usage policies or harasses other users.
Users have the right to request account deletion by contacting technical support; however, some data may be retained for legal or regulatory purposes.

15. Intellectual Property

All copyrights, designs, and content are the exclusive property of CardPlusPlay.com.
No part of the website may be copied or republished without written permission.

16. Amendments to the Terms

The platform reserves the right to amend or update these terms at any time in the future.
Users will be notified of changes via email or upon login.
Continued use of the platform after such modifications constitutes explicit acceptance of the updated terms.

17. Governing Law and Jurisdiction

These terms and conditions shall be governed by and interpreted in accordance with the laws of the Republic of Sudan. The courts of Sudan shall have exclusive jurisdiction over any disputes arising from them.
Some services or conditions may not comply with laws in other countries; users are responsible for ensuring their use of the platform complies with their local laws.

18. General Provisions

This document serves as the official reference governing the relationship between the user and the platform.
Any use of the platform implies full and final acceptance of all the terms outlined.
If these terms are presented in multiple languages, the Arabic version shall be the official and legally binding version.
By using CardPlusPlay.com, you confirm that you have read and fully agreed to these terms and are committed to complying with all the conditions stated above. If you do not agree to any part of these terms, please do not use the platform.