How To Buy

🛍️ Buy an Item
How to confidently and quickly purchase digital products on CardPlusPlay?
Welcome to CardPlusPlay – your trusted destination for purchasing digital products such as game cards, store gift cards, licenses, services, and all types of digital codes.

💳 Before You Start: How to Top Up Your Wallet?
At CardPlusPlay, purchases are made exclusively using your wallet balance.

🔸 Top-Up Methods:

1. Electronic Method (USD):
   • Top up using a variety of secure and approved online payment gateways in USD.
   • The wallet is credited instantly, and the amount will be shown in Sudanese Pounds (SDG).
2. Manual Method (SDG):
   • Upload a payment receipt or manual transfer confirmation through the wallet top-up page.
   • The receipt will be verified shortly, and the balance will be added once the payment is confirmed.

🔒 Important Note:
All wallet top-ups are non-refundable in cash and can only be used within the platform.

🛒 Steps to Purchase a Product:

1. Log in to your account.
2. Ensure your wallet has sufficient balance.
3. Browse the available products and choose what suits you.
4. On the product page:
   • Carefully read the full product description (including type, platform, activation instructions, and delivery method).
   • Check the seller's ratings if available.
5. Click the "Buy Now" button.
6. You’ll be redirected to the order page, and the price will be deducted from your wallet.
7. Delivery depends on the product type:
   • Instant products: Delivery details will appear immediately.
   • Manual products: The seller will deliver within a maximum of 30 minutes.

📩 Order Tracking:
• You can track your order status from the Dashboard → Purchases → "View Orders".
• If there is an issue with the product, you can open a chat with the seller directly inside the order.
• If the seller doesn't respond or a dispute arises, you may escalate the issue to our support team by opening a complaint ticket.

⚠️ Important Notes & Guidelines:
• Always read the product description thoroughly before purchasing.
• Digital products are non-refundable once delivered unless a proven error or defect occurs.
• Our protection system ensures your rights:

• A cancellation button will appear for manual orders if delivery exceeds 30 minutes.
• Refunds are returned to the wallet only after complaint verification.
  • Do not share your personal information or any external contact details with sellers.

🛡️ Purchase Protection System:
• All orders are documented step-by-step through an internal system.
• You can open a ticket with the seller if you have any questions or concerns.
• Our support team intervenes when no amicable resolution is reached.
• If a refund is approved, the amount will be returned to your wallet only, not to your original payment method.

❓ Frequently Asked Questions:
Can I pay directly without topping up the wallet?
No, you must top up your wallet first. This is a fixed policy to ensure smooth transaction management.

Can I buy a product without an account?
Unfortunately, no. You need to create a free account to shop securely, manage orders, and communicate with sellers.

What should I do if I don't receive the product?
Open a chat with the seller directly within the order, and our support team will follow up on the issue if needed.

🎯 Buyer Tips:
• Always check the seller’s credibility before buying.
• Read every product detail carefully to avoid purchasing incompatible items.
• Keep your order information private and do not share it with third parties.

🔻 Ready to Buy? Get Started Now!
Top up your wallet, explore the product catalog, and receive your digital items in minutes – all securely and smoothly through CardPlusPlay.