Refund and Return Policy


At CardPlusPlay.com, we are committed to providing a safe and reliable experience for all users. We work diligently to ensure your satisfaction with our services. However, we acknowledge that certain situations may warrant a refund or return request. This page outlines the refund and return policy applicable on our platform in full detail.

 

1. Eligible Products and Services
Our refund and return policy covers the following cases:
• Digital products or services that have not been delivered.
• Products or services that are technically proven to be defective, non-functional, or inconsistent with the provided description.
• Orders canceled by the seller, the buyer, or the platform before delivery.

 

2. How to Request a Refund
Refund requests must be submitted through:
• Opening a dispute from the order page.
• The dispute begins with a message exchanged between the buyer and the seller within the platform. The first message initiating the dispute must be sent within 24 hours of receiving the product or service.
• If no resolution is reached, the dispute can be escalated to the support team for final decision.
• Once the buyer and seller start direct communication, the conversation can be escalated to an official dispute after 24 hours if the issue remains unresolved.

 

3. Automatic Refund Cases
• If manually delivered products are not delivered within the platform's standard timeframe (30 minutes) from the time of purchase, the buyer is entitled to cancel the order using the “Cancel Order” button.
• The order amount will be automatically refunded to the buyer’s wallet without manual intervention.

 

4. Refund Mechanism
• Refunds are issued exclusively to the user's internal wallet on the platform.
• Refunded amounts cannot be transferred to external accounts or withdrawn as cash.
• Refunded balances may only be used for future purchases on the platform.

 

5. Refund Eligibility Conditions
• Users must provide clear evidence of the product issue (e.g., screenshot, detailed description, card number, etc.).
• Refund claims must be submitted on the same day of the purchase—within 24 hours. Claims submitted after this period without a valid justification accepted by the platform will not be considered.
• Disputes based on factors beyond the platform's or seller’s control will not be accepted, including (but not limited to):
– Use of the product in an unsupported country
– Internet connectivity issues
– Accidental purchases
– Lack of knowledge about product usage

 

6. Refund Denial or Delays
• The platform reserves the right to deny refunds in cases where:
– The product is proven to be valid and functional
– There is clear evidence of misuse by the user
– The product was used fully or partially before opening the dispute, making verification impossible
• Refunds may be delayed if additional technical review or internal investigation is required by the support team.

 

7. Seller Obligations
• Sellers must respond to disputes within a maximum of 24 hours.
• If a defect or seller fault is confirmed, the order amount will be deducted from the seller’s balance in favor of the buyer.
• Repeated failure to respond or frequent delays may lead to internal penalties, including temporary account suspension.

 

8. Special Cases
• In the event of a system error or general infrastructure issue, the platform will issue automatic refunds for affected values or proceed with refunding after a report is submitted by the user.
• Each case will be handled individually to ensure full fairness for all parties.

 

9. Contact and Support
For any inquiries or assistance regarding refunds, please include your order number and a detailed description of the issue to expedite support. Contact the support team via:
 Support Center.

 

Note: CardPlusPlay.com reserves the right to amend this policy at any time in alignment with user interests and service development. Users will be notified of any significant changes via email or upon logging into the platform. Continuing to use the platform after updates constitutes implied acceptance of the revised policy.


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